Agent Setup Guide

Open your Tracknesty admin dashboard in a browser and sign in with your administrator credentials.

In the left sidebar, navigate to Settings, then click "Agent Download". You will see the latest version of the Windows agent installer listed here.

Click the download button on the Agent Download page. The installer is a standard Windows .exe file (approximately 12 MB). Save it to a location you can access easily — a shared network drive works well if you are deploying to multiple PCs.

Copy the installer file to the employee's Windows computer via USB drive, shared folder, email attachment, or any remote access tool (e.g., AnyDesk, TeamViewer).

On the employee's Windows PC, right-click the downloaded .exe file and select "Run as administrator". This ensures the agent can install its Windows service correctly.

Read through the license agreement and click "I Agree" to proceed with the installation.

When prompted, enter your Tracknesty backend URL — this is the address of the server where your Tracknesty instance is hosted (e.g., https://your-company-server.com). This tells the agent where to send monitoring data.

Enter the email address and password of the employee account you created in the admin dashboard. These are the same credentials the employee uses to log into the member portal.

Click "Install". The agent installs as a Windows service and will appear as a Tracknesty icon in the system tray in the bottom-right corner of the screen. The agent starts automatically on every Windows login.

After installation, the Tracknesty icon should appear in the Windows system tray (bottom-right taskbar area). A green indicator means the agent is connected and active. A grey or red icon means it is disconnected — see the troubleshooting section below.

Log in to your admin dashboard and go to Members. Find the employee you just set up — their status should change to "Online" within 1–2 minutes of the agent starting. You will also see their first clock-in time recorded automatically.

Wait for the first screenshot interval to pass (based on your configured interval — default is every 5 minutes). Go to Members → select the employee → Screenshots. The first screenshot should appear in their timeline, confirming the agent is fully active and sending data.